Employee Assistance Programs

psychAbility offers services to large and small business through Employee Assistance Programs. Employee Assistance Programs (EAP) are programs provided by the workplace to assist in the psychological wellbeing of their employees. Services are also often extended to include family members of employees. The programs are designed to provide short-term intervention to address work or personal problems which may have an impact on workplace productivity. Employees may seek assistance directly and confidentially of their own volition, or they may be referred through the workplace. Programs may also cover critical incident debriefing or mental health information sessions.

psychAbility is currently registered with all major EAP intermediaries, such as Davidson Trahaire, Optum, Access, Assure and Converge. psychAbility also offers private EAP contracts to organisations in the Central West.

psychAbility aims to offer short-term, solution focused interventions that enable the employees to develop practical strategies for resolution or improvement of individual circumstances.


Reasons that an employee may seek assistance under an EAP program include:

  • Work related difficulties;
  • Emotional stress;
  • Legal concerns;
  • Depression and/or Anxiety;
  • Work/life balance;
  • Health related stress –  Alcohol and other drug use, smoking;
  • Harassment and discrimination;
  • Pain Management;
  • Decision making – home or work-related;
  • Grief and bereavement;
  • Marriage and family problems;
  • Conflict;
  • Financial problems;
  • Career concerns;
  • Personal and work trauma;
  • Parenting issues;
  • Adjustment to life transitions – children leaving home, retirement;
  • Retrenchment, redundancy, job loss.

When clients access the employee assistance program voluntarily, content of these sessions is confidential, except in those circumstances where disclosure is permissible by law.

Please note that critical care clients (including suicidal individuals) should immediately be referred to a GP, hospital or the Mental Health Team on 1800 011 511. psychAbility is certainly in a position to offer follow-up care and ongoing therapeutic interventions for crisis cases, once individuals have stabilised however, we are not in a position to offer 24 hour access/support and therefore would work collaboratively with local GP’s and the Mental Health Team to ensure critical cases accessed the most appropriate care in a timely manner.

All appointments are to be arranged by calling the office on (02) 6369 1911.